Early Help Offer and Safeguarding

What is the Hounslow Early Help Offer?

The Hounslow Early Help Offer is a collection of services which aim to provide effective support to families as soon as difficulties start, to prevent them from getting worse. These services cover a range of areas, from parenting to health to education to support for teenagers. Your school, nursery or GP will also be able to help.

Practitioners in these services will discuss with you what is working well in your family and where you need extra support. They will help you to move forward and to access additional services where these may be able to help.

How can I access Early Help services?

Some of the services available through the Early Help Offer require a Child & Family Assessment/Notification Safeguarding Form (CFAN) to be completed before any involvement begins. Other services within Early Help may have their own referral form or procedure.

Next steps:

If you have self-referred to a service in the Early Help Offer and are unsure whether you have been accepted, please contact the service to enquire. Alternatively, the practitioner who referred you for support will be your point of contact to update you on progress of the referral. If you have not met the criteria for a service you have approached, please discuss this with the practitioner you are working with (e.g. a member of staff at your child’s school, your GP or your Health Visitor) who will be able to support you with next steps.

An important part of the Hounslow Early Help Offer includes providing families with the information they need to be able to help themselves, with minimum involvement from services. Information on local and national support services can be found within the related links section of this page or by contacting the Hounslow Family Information Service 

Children with Special Educational Needs and Disabilities (SEND)

The Hounslow Local Offer is an online directory of information and services to support children and young people (from 0 to 25 years) who have special educational needs and disabilities. On the Local Offer directory you will find:.

  • clear, comprehensive, information on how to access support
  • specialist services that respond to the young person’s needs by involving them, their parents, and professionals

What to do if you are worried about a child

Safeguarding children is everybody’s responsibility. If you think that a child or young person is at risk from abuse or neglect, contact us:

  • If the child/ren are open to Children’s Services and have an allocated Social Worker, call 020 8583 6600 (option 2 followed by option 1)

  • If you are worried about a child and want to report your concerns, call 020 8583 6600 (option 2 followed by option 3)

  • Email: childrensocialcare@hounslow.gov.uk

  • Out of hours (after 5pm weekdays or weekends) call 020 8583 2222 and ask to speak to the duty social worker

If you feel urgent action is needed contact the police on 999.

If you are uncertain, you might find it helpful to discuss your worries with someone you know who works with children and families. This could be a teacher, school nurse, health visitor or social worker.

It is important to act fast if you suspect abuse as some signs of abuse can disappear quickly. You do not have to give your name and your conversation will be treated confidentially.

Hounslow Safeguarding Children Partnership

The Hounslow Safeguarding Children Partnership (HSCP) main role is to coordinate what is done locally to protect and promote the welfare of children and young people in Hounslow.  The board is made up of statutory and voluntary partners, representatives from Health, Children’s Services, Police, Probation, the Community and Voluntary Sector.

Find our more about the Hounslow Safeguarding Children Partnership (HSCP) 

CarePlace - support for all Hounslow residents

CarePlace is a free online information and advice directory managed by the London Borough of Hounslow in partnership with 18 other London boroughs covering council services, voluntary organisations, local providers and support groups. Available 24/7 it offers support to Hounslow residents across many areas including adult social care, housing, money management, employment, education, leisure, health and wellbeing.

CarePlace can help with issues large and small, from finding the right care for an elderly relative who can no longer live safely at home, to finding support for a long-term health condition, benefit or debt advice or information on arranging a garden waste collection. You can search CarePlace for NHS Choices content for regularly updated information on individual health conditions, answers to common health questions and lifestyle advice.

Visit the CarePlace website